Last updated: 27 July 2026

This policy explains how Zomex collects, uses, shares and protects personal information when you visit our website, create an account, purchase a product or service, request support or otherwise interact with us. Zomex is the controller of the personal information described in this policy unless stated otherwise.

Information We Collect

The information we collect depends on how you use Zomex and may include:

  • your name, business name, billing address, country, email address and telephone number
  • account details, login records, communication preferences and authentication information
  • order, invoice, subscription, licence, domain and service information
  • payment status, transaction references and limited payment information supplied by payment providers
  • support requests, emails, project files, feedback and other communications
  • technical information such as IP address, browser, device, operating system, referral source and website activity
  • affiliate and referral information used to attribute visits, orders and commissions

Please do not send sensitive personal information unless it is necessary for us to provide the service or support you requested.

How We Use Your Information

We may use personal information to:

  • create and manage your account
  • process orders, payments, renewals, refunds and affiliate commissions
  • deliver downloads, licences, hosting, domains, design work and other services
  • provide technical support and communicate about your account or service
  • prevent fraud, abuse, security incidents and unauthorised access
  • maintain, analyse and improve our website, products and services
  • send service notices and, where permitted, relevant marketing communications
  • meet legal, tax, accounting, regulatory and contractual obligations
  • establish, exercise or defend legal claims

Lawful Bases

Depending on the activity, we process personal information because it is necessary to perform a contract with you, comply with a legal obligation, pursue our legitimate interests or because you have given consent. Our legitimate interests include operating and securing Zomex, supporting customers, improving our services, preventing fraud and promoting relevant products where your rights do not override those interests.

Where we rely on consent, you may withdraw it at any time. Withdrawing consent does not affect processing that took place before withdrawal.

Payments

Payments may be processed by third-party payment providers. The information handled by Zomex and the payment provider depends on the payment method selected. Payment providers process information under their own privacy terms and security controls.

Sharing Your Information

We do not sell personal information for money. We may share information only where reasonably necessary with:

  • hosting, infrastructure, email, analytics, security and support providers
  • payment processors, banks, fraud-prevention services and accounting providers
  • domain registries, registrars, software licensors and other suppliers needed to fulfil an order
  • professional advisers, insurers, auditors and prospective business purchasers where appropriate
  • courts, regulators, law enforcement or other authorities where required or permitted by law

Service providers are permitted to use personal information only for the relevant service or as otherwise allowed by law.

International Transfers

Some suppliers and infrastructure may be located outside the United Kingdom. Where personal information is transferred internationally, we take reasonable steps to use an appropriate legal safeguard or another lawful transfer mechanism.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose collected, including to provide services, maintain licence and transaction records, meet tax and accounting obligations, resolve disputes, prevent fraud and enforce agreements. Retention periods vary according to the type of information and our legal or operational requirements.

We may retain limited records after an account is closed where required for legal, security, accounting or dispute-resolution purposes. Information contained in backups may remain until those backups are securely overwritten or expire.

Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or disclosure. These measures may include encrypted connections, access controls, authentication, monitoring and backups. No online system can be guaranteed to be completely secure, so you must also protect your account credentials and notify us promptly of suspected unauthorised access.

Cookies And Similar Technologies

Cookies and similar technologies are small files or identifiers used to operate websites, remember preferences, measure usage and attribute referrals. We may use the following categories:

  • Essential: required for security, account login, shopping cart, checkout and other requested features
  • Preferences: remember choices and improve convenience
  • Analytics: help us understand website performance and how visitors use Zomex
  • Affiliate and referral: identify the source of a referral and attribute eligible commissions
  • Marketing: measure campaigns or personalise advertising where used

Essential technologies may be used where necessary to provide a service you requested. Where consent is required for non-essential technologies, they should not be used until you have made a choice. You can change your preferences through the cookie controls provided on the website and can also manage cookies through your browser.

Blocking some cookies may prevent parts of the website, client account or checkout from functioning correctly.

Analytics

We may use analytics services, including Google Analytics or comparable providers, to understand aggregated website traffic and improve the user experience. Analytics technologies are used in accordance with your cookie choices where consent is required.

Marketing Communications

We may send product news, offers or other marketing where you have consented or where another lawful permission applies. You can unsubscribe using the link in a marketing email or by updating your account preferences. We may still send essential service, billing, security and account communications.

Your Rights

Subject to applicable law, you may have the right to request access to your personal information and ask us to correct, erase, restrict or transfer it. You may also object to certain processing and withdraw consent where consent is relied upon.

To exercise a privacy right, please contact us. We may need to verify your identity before completing a request. You also have the right to raise a concern with the Information Commissioner's Office.

Children

Zomex products and services are intended for adults and businesses. We do not knowingly collect personal information from children who are not legally able to enter into a contract for our services.

Third-Party Websites

Our website may link to third-party websites and services that are not controlled by Zomex. Their privacy practices are governed by their own policies, and you should review those policies before providing personal information.

Changes To This Policy

We may update this policy to reflect changes to our services, suppliers or legal obligations. The latest version will be published on this page with an updated revision date. Where appropriate, we may also provide an account or email notice of a material change.

Contact

For questions about this policy or how Zomex handles personal information, please contact us.