We continue to support discontinued products wherever possible. This includes providing maintenance updates and providing support.
Some of the products we provide will eventually become discontinued. A discontinued product will be removed from sale on Zomex and no longer receive updates such as new features.
Why We Choose To Discontinue Products
- Old Design - Design trends change frequently, sometimes a product may become so old in design that it cannot be easily updated
- Less Is More - We have found that providing less products results in a much higher quality as we are able to focus completely on enhancing less products rather than spreading our time too thin over more products
- Low Usage - As a product becomes old overtime we tend to see a declining use. Most users will naturally switch to a newer product from our range. When there is a very little use of a product it makes more sense for us to spend time focusing on newer products
- Old Technology - Older products mean older technology, in most cases focusing on newer products rather than old is much more effective for overall quality
Our decision to discontinue a product will be based on a mix of the above factors and is our last resort. For example if we provide a template that uses old technology but still has a modern design and a large user base we will invest the time into updating the technology and keep the product active rather than discontinuing it.
Using A Discontinued Product?
If you are using a discontinued product we recommend switching to one of our new products as it will be a significant upgrade in terms of functionality and design.
If you have a active subscription to a discontinued product we can provide you with a completely free switch.
If you purchased your product as a one-time purchase (no updates) please contact us to discuss switch options. We can offer you a discount as a existing client.
Send us a request below and we can confirm this for you.
Request Support
We hope you found this documentation useful. If you run into any issues we will be happy to assist you.