Review roundup - A collection of public Zomex reviews!
Throughout the last few months we've received many public reviews that it makes sense to list them in one easy to find place which is the reason for this update. We would like to thank everyone for your review of our products, services and support. We read and act upon any feedback/reviews we receive both via our testimonial page and on public forums.
We've stripped down some of the reviews so they all fit without too much scrolling but you can read the full reviews by clicking the source link.
I cannot speak highly enough of Jack at Zomex.
Even though a lot of people already know about Jack here on WHT ... it was this forum that I found Zomex and I wanted to thank WHT and Zomex for helping us out.
My biggest reason for finally deciding to buy from Jack was how he seemed always willing to help in another forum. Not only is he willing to help, but is always very nice about it as well. So long and short of it I bought a template and could not be happier. Now for some of you, and I know for me, support really is important. I love this business and I love learning things. I also understand the best way to learn is to try to figure it out yourself. That is my practice. However, sometimes I just get baffled. This is where the true support really shows. I asked at least 30 questions if I asked one. The last question was answered with the same niceness, sincerity to help, and professionalism as the first one. Which happened to be soon, after I made my purchase.
After installation, we had a few further questions.... again all were answered... within a day or so we had everything live and working, the main delay was down to myself not being a coder... but with concise answers from zomex and their documentation I was able to muddle through everything myself.
Even since the day this thread was created, I can honestly say that Jack's level of commitment to customer service remains unchanged.
A very very satisfied customer.
Will definitely recommend Zomes to my customers.
I have had the same experience to. I purchased my WHMCS theme from him after having a bad experiece with a company that has the word THEME after WHMCS (if you get what I mean) and he has been great. To this day I still submit the occasional ticket and his prompt response is amazing, in which he does not charge for. Occasionaly I have thought of placing a purchase just for the sake of it to somewhat reimburse him for his hard work.
Jack from Zomex did the whmcs integration for us, which wasn't easy due to the coding being used on our design, but he spent a lot of time on it to get it right. He sure has a lot of patience. And, yes, he is very professional.
After about an hour learning the new things I can honestly say "what was I thinking" to do themes myself? I am not only extremely happy with the support, I am very happy with the theme and over all experience. The costs are nothing when compared to everything you don't see that you receive from Zomex by them always being there to lend a helping hand.
I have to concur, Zomex has great products and even better support. I'm always 100% confident when raising a ticket that I will get a swift, informative and friendly reply from Jack. Great company!
I would truly, seriously recommend Zomex to anyone and everyone looking at designing a website and needed a good, reliable, and affordable host.
I can't stop there. I'm a bit of a nuisance I'm sure. I'm one of those clients that submit a ticket after ticket because I fail to read the documentation. Each and every time, I've gotten a response in only 2-10 minutes! Not once has anyone at zomex given me the impression that I'm the kind of idiot I actually am despite how deserving I am. Every single response has been insightful and right on the money.
I am very pleased with the technical assistance. At any time of day and night, Jack answers the e-mail. Quickly and efficiently solves all problems. Software that creates a very smart and quickly developed. Jack really thank you for your help.
Eventually I had to pay someone else (Jack @ Zomex) to do the work, and within a few days he delivered an expertly coded integration that is exactly what I asked for.
In the past when I have hired someone for design work they have never met their deadline, let alone beat it! I am exceedingly impressed with Jacks professional conduct and his cooperation with all my requests. I would definitely recommend http://www.zomex.com and Jack to anyone looking for design or WHMCS integration work.
@Jack - Keep doing an awesome job!
I'd Like to add how pleased I am with the excellent support and communication I recieved when I made a purchase from Jack recently. I know I will do business with Zomex in the future.
Jack Curtis - CEO
Sunday, September 23, 2012